Resume

Sr. Learning Tech Manager: SP-S Workforce Enablement

Jul 2024 - Present

Own director-level initiative to drive AI-assisted productivity for learning experience designers, targeting 50% reduction in content production time by end of 2026 through generative AI tools.
Evaluated emerging AI tools including Amazon QuickSuite and Articulate AI Assistant, leading pilot experiments that demonstrated 52.4% productivity improvement in training content creation.
Built AI-driven workflow automation integrating Amazon QuickSuite agents with Slack and QuickSight dashboards to automate weekly reporting; first of its kind within the team and later referenced by director-level leadership.
Designed and facilitated an 8-week AI Bootcamp, coaching 16 employees to apply generative AI tools in their daily workflows and improve productivity.
Architected LearningCat, a metadata service indexing 13,000+ training assets, enabling integration with Nexus, knowledge bases, and AI assistants such as ChatBRP.

Sr. Tech Training Specialist / Product Manager – Seller University

Aug 2022 - Jul 2024

End-to-end product owner for seller education experiences on the Amazon Seller App (1.3M+ MAU).
Defined Seller University's mobile product strategy and roadmap, coordinating engineering and non-technical stakeholders across 10+ teams.
Delivered VP goal and S-team goal contributions, exceeding goal commitment by 125%.
Increased Seller University mobile MAU 92.9% YoY, contributing $30.6M downstream impact through contextual education integrations.
Served as a consultant to establish Polaris –Prime Video's executive leadership development program, translating complex technical topics into accessible learning experiences for executive audiences.

Sr. Tech Training Specialist / Program Manager – Customer Service

Jul 2021 - Aug 2022

Transformed a 20-year-old corporate leadership program (Customer Obsession) into a scalable asynchronous learning solution integrated into Embark New Hire Essentials, used by 100K+ Amazonians.
Achieved NPS 85 and CSAT 4.9 with 12K+ real-name reviews, demonstrating strong adoption and engagement at company scale.

Sr. Tech Training Specialist / Design Lead – PXT Executive Development

Apr 2019 - Jul 2021

Led the design of the Business-Tech-Ops (BTO) executive development program, enabling non-technical senior leaders to develop fluency in technical domains including machine learning (ML), distributed systems, and software architecture.
Partnered with engineering and business leaders to translate complex technical topics into accessible learning experiences for executive audiences.

Graduate Researcher

Sep 2012 - Apr 2019

Northwestern University
Led 3 National Science Foundation–funded research projects involving complex learning technology design and implementation.
Managed cross-disciplinary teams including researchers, engineers, and regulatory stakeholders while delivering solutions for 360+ learners.
Published 20+ academic papers and presentations and contributed to five educational software tools.

Faculty Development Specialist

Jun 2010 - Sep 2012

Oklahoma State University
Delivered university-wide faculty training programs on integrating learning technologies into teaching practice.

Graduate Assistant

Aug 2008 - May 2010

University of Oklahoma
Conducted research on game-based learning, complex problem solving, and learner self-regulation, publishing multiple academic papers.

Bryan Guo